For the medical, not only to bring quality medical equipment to users, but also to provide users with the complete life cycle of the device through the various scenarios of service, which not only can continue the value of the medical quality of the medical, more company IoT model transformation to provide effective service guarantee.
All user-centered, "the user is always right" as the starting point of all after-sales service behavior, think about the user's thoughts, anxious about the user's anxieties, and constantly improve their service quality and service level, and constantly improve the user's service experience, and constantly improve the user service reputation, to achieve zero distance from the user.

Full life-cycle service chain
(service scope)

By building an all-round, all-time, all-process after-sales service system, we create a full-scene service platform, terminal problem information to the chain group, and realize timely information control.

01

Full-line emergency response Fast response

The company provides 24-hour hotline/public service for users. Equipped with professional customer service personnel, 24 hours a day, 365 days a year, hotline response (including holidays), online consultation of problems to ensure that the user's problems are solved at the first time.

02

Informatization control 100% in place

We have established a fast and efficient after-sales service information system, providing users with online demand reporting and online consultation channels, realizing 0 waiting for information transmission, full monitoring of process processing and 0 omission of service evaluation, and a strict information control system to ensure that 100% of user services are in place, guaranteeing the timeliness and effectiveness of user services.

03

Remote operation and maintenance Proactive service

After the equipment failure, you can contact our sales staff at any time, or directly call the official website after-sales service, you can remotely help you solve the problem through video, you can also add the social platform contact information to serve you anytime and anywhere.

04

Service customization Full range of care

After-sales team members have many years of service experience, with excellent service consciousness and skilled service skills, and can provide differentiated pre-sales, in-sales and after-sales service solutions according to user needs, covering machine assembly, installation and operation, etc. The service network spreads all over the world, spare parts reserve makes the service time and effectiveness shorter, and the information system guides the service soldier to diagnose and solve the problem quickly.

Cargo transportation scheme

We will formulate different transportation plans according to the different needs, locations, supply quantities, delivery times, packaging forms, etc. of each country and region. Take advantage of scale to achieve lower delivery costs and higher delivery efficiency. In concept, the principle of "customer first, quality first" is clearly defined. The status of distribution is service, so the company always starts from the interests of users, and on the basis of meeting customer needs, through formulating reasonable transportation plans to obtain maximum economic benefits.

Full life-cycle service chain (service scope)