Full-line emergency response Fast response
The company provides 24-hour hotline/public service for users. Equipped with professional customer service personnel, 24 hours a day, 365 days a year, hotline response (including holidays), online consultation of problems to ensure that the user's problems are solved at the first time.
Informatization control 100% in place
We have established a fast and efficient after-sales service information system, providing users with online demand reporting and online consultation channels, realizing 0 waiting for information transmission, full monitoring of process processing and 0 omission of service evaluation, and a strict information control system to ensure that 100% of user services are in place, guaranteeing the timeliness and effectiveness of user services.
Remote operation and maintenance Proactive service
After the equipment failure, you can contact our sales staff at any time, or directly call the official website after-sales service, you can remotely help you solve the problem through video, you can also add the social platform contact information to serve you anytime and anywhere.
Service customization Full range of care
After-sales team members have many years of service experience, with excellent service consciousness and skilled service skills, and can provide differentiated pre-sales, in-sales and after-sales service solutions according to user needs, covering machine assembly, installation and operation, etc. The service network spreads all over the world, spare parts reserve makes the service time and effectiveness shorter, and the information system guides the service soldier to diagnose and solve the problem quickly.